Refund policy

SAKARU Returns & Refunds Policy

Each SAKARU item is made to order specifically for you, so we are unable to accept returns for change of mind, incorrect size selection, or personal preference.

Defects & Printing Errors
If your item arrives with a manufacturing defect or a printing error, you're covered. Contact us at contact.sakaru@gmail.com within 14 days of delivery with:
- Your order number
- Clear photos showing the defect or misprint

We'll review your claim and, once approved, offer a free replacement or a full refund. There is no need to send the item back to us.

Wrong Item Received
If you received the wrong product, follow the same process above within 14 days of delivery.

Non-Returnable Items
Because our products are produced on demand for each order, we do not accept physical returns. All resolutions are handled through photo verification only.

Exceptional Delays
In rare cases, delivery may be delayed by events outside our control — including natural disasters, war, political unrest, customs disruptions, or extreme weather. These delays are not eligible for refund or replacement under this policy, though we will keep you updated on your order's status.

Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact
contact.sakaru@gmail.com